Support
Help with the connector, your estimate or a request you sent us.
hello@sellmycompanydata.com
- Reply target
- One business day
- Language
- English
- Please avoid
- Confidential data
Opens your mail app
Contact us
Email hello@sellmycompanydata.com. We aim to respond within one business day. That is a target, not a guarantee, and complex questions can take longer.
We handle support by email only. We do not ask for passwords or access to your systems.
What to include
- Which AI assistant you used
- Roughly when it happened, with your time zone
- What you asked it to do
- What you expected and what happened instead
Please do not paste confidential records, customer information or credentials.
Common fixes
The connector does not show up
Start a new chat after adding it, then check it is switched on for that chat. The server URL is https://sellmycompanydata.com/mcp, with sign-in set to none.
I cannot add it in ChatGPT
ChatGPT custom connectors may need developer mode, a particular plan or an admin to allow them. Check ChatGPT's own help for current options.
My offer request was refused
There is a daily limit on offer requests per person. If you hit it, email us and we will pick it up from there.
My estimate looks wrong
The range is indicative. It uses headcount, years in business, region and number of systems. Check the numbers your assistant passed. How the estimate works.
I saw an error message
Email us the assistant name, the approximate time and the message. Do not include confidential content.
Your data
To ask about access, correction or deletion of a submission, email us from the address you used. We may ask you to confirm it is you. We will review the request and act on the enquiry record we hold for you.
Connector usage records are pseudonymous and can be linked to an enquiry reference. We review a request across our systems where the records are identifiable, and cannot promise to find every usage event. Your choices has the detail.
More
- Connector docsServer URL, tools and example prompts
- Connect your AISetup steps for each assistant
- Privacy noticeWhat we record and who processes it
- Website and referral terms